Return Process

As a rule, you can return the product you bought within 14 days from the date of delivery, with an invoice issued by deriza.com on your behalf and a note including the reason for the return.

•Returns must be made with the original box or packaging.

•The return of products whose original box/packaging is damaged, which has lost its re-saleability feature and which cannot be purchased by another customer are not accepted.

•You must send a petition including the original invoice (all copies you have) and the reason for the return, along with the product you want to return.

• The shipping fee of the product you want to return is covered by our company. In this case, you have to send the form with Yurtiçi Cargo with the notification form you filled in on our site. In other cases, the shipping fee is yours.

Returns Processes;

Yurtiçi Kargo Müşteri Kodu : 569762499

Şirket Adı : DERİZA DERİ SANAYİ TİCARET LİMİTED ŞİRKETİ
Adresi : Gazi Mahallesi 16. Sokak No:11/E Gaziemir-İzmir

The incoming product is first examined by the Returns Department, and if necessary, it is sent to the authorized service of the product or to the supplier company for testing. If the above conditions are met, the return process is initiated. If you request a refund, the system will automatically reflect the refund cost on the day you reject your receipt, to your credit card if your order was made with a credit card, and to your bank account, which you will fill in the information if it was created by wire transfer.

You do not have the right to return or exchange the product when the product is produced with the desired features in addition to or different from the product images on the site.